DO YOU HAVE TO BE 21?
Yes, we do not accept passengers under the age of 21. All passengers must also bring valid photo identification with date of birth, driver's license, government issued ID, or a passport. All ID will be checked prior to boarding the bus.
DO YOU ALLOW SMOKING ON THE BUS?
Smoking is prohibited at all times on the bus.
WHAT ABOUT DISABILITIES?
We do not have a wheelchair lift on the bus. Passengers must be able to negotiate the few steps on and off the bus. If you can get on and off, we can stow a folding wheelchair or walker, if needed to facilitate getting around at the casino.
WHEN SHOULD I ARRIVE?
The bus generally arrives at the departure point 30 minutes before the designated departure time, and leaves promptly when all passengers are on board or at the designated departure time.
CAN I PARK MY CAR AT THE DEPARTURE POINTS?
Yes. Parking will be available at Kleman Plaza parking garage located at 200 South Duval Street, Tallahassee, FL 32301.
There will be a $1 cash charge for parking, which includes 24 hour security. The bus will load and depart on the right curb of Duval Street in front of the Capitol.
WHAT KIND OF BUS IS IT?
The HIGH-ROLLERS will ride in style on a Prevost H-Series premium touring coach best panoramic view, and the industry's largest under-floor storage capacity at 470 ft³, with the most advances multiplex system. It is equipped with individual reclining seats, reading lights, air vents, a restroom, and video monitors. You will enjoy a smooth and comfortable ride.
WHAT SHOULD I BRING ON THE BUS?
A book, newspaper or crosswords; cards or small games; snacks or beverages (must have a lid); a pillow or blanket for napping; the latest jokes or funny internet story; music player with headphones; or just about anything that won't disturb the other passengers, but make your getaway a pleasant one.
ARE RESERVATIONS CONFIRMED?
No reservation is confirmed until payment is received. You will recieve a confirmation by email immediately after payment.
WHAT IF I GET SICK OR HAVE AN EMERGENCY AND CAN'T GO?
If you have paid for your getaway, and cancel more than fouteen days before departure you get a full refund. Passengers who cancel less than fourteen days before departure receive full credit toward a future getaway. No shows do not receive a refund or credit.
ARE SEATS RESERVED?
We reserve the front two left seats for the getaway guiders, otherwise all seats are first come, first claimed. As many passengers bring personal items aboard, tour courtesy is to maintain the same seats throughout the trip. It also makes it easier for the getaway guiders to identify who may be missing when it is time to depart.
WHAT KIND OF MOVIES DO YOU SHOW?
We show a combination of new releases and classic films on every getaway.
DO I HAVE TO GAMBLE TO GO ON A HIGH-ROLLER GETAWAY?
No. While most of the HIGH-ROLLERS obviously intends to play when on a casino getaway, not everyone does. And there is absolutely no pressure to play, if you do not want to. However, you are welcome to explore the fine dining, music memorabilia, and gift shops. If you do play, we strongly suggest that you use the casino players club cards that get you on the casino mailing list for future free play, comps, and often rebate cash or gifts on your first trip.
HOW DO I GET PLAYERS CLUB CARDS AT THE CASINO DURING MY VISIT?
As a coutesy to the HIGH-ROLLERS, you will receive your players club cards upon arrival to the casino.
DO I HAVE TO STAY WITH THE HIGH-ROLLERS ON THE GETAWAY?
Once we reach our destination you are free to do as you wish, as long as you meet us at the appointed departure place and time. Our passengers are adults, so we treat you like adults.
WHEN IS THE NEXT HIGH-ROLLER CASINO GETAWAY?
for future getaways dates and special prices.